FAQ

If you picked "Greater Denver - Local Pickup", you can generally pick up the order when you can schedule time with Ryan. 

If you picked any other option, we tend to ship out later in the week (Wed-Sat), but try to get it out as soon as possible. 

We primarily use UPS for two reasons. USPS has given us bad experiences with parcels, and we get a discount through UPS (which we pass on to the customer).

Document the damage and send pictures via email to flatpandacrafts@gmail.com as soon as possible, or at most within 30 days of shipping. 

If possible, please include your order number. Some damage can be repaired; others may need to be replaced.

Yarn and decorative bowls may need oiling and/or other care from time to time. Note, however, that most oils may change the color of the wood. The wood may have also changed colors from the original, due to aging and sun exposure. You can try using a light coat of clear mineral oil, leave it on for 20 minutes, then wipe off the excess. 

If your product is finished with a top coat of lacquer, you probably won't need to do anything. Lacquer builds up a film on the surface, keeping the original oil inside the wood surface.

Any food-safe product can generally be refinished by using salad bowl finish, even if it's not a salad bowl. Drinkware most likely will have been finished with beeswax, which can be reapplied every few years by melting some wax and spreading it around the food containment areas. 

NOTE: Please do not put hot liquids/foods in areas lined with beeswax!!

We are working hard to come up with care instructions for each product, so bear with us!

The solid answer is: Maybe.

Cutting boards and platters will definitely be food safe. There are a few others on our product plan that will be food safe from the start. 

Bowls and chalices, however are a wildcard. Some will not necessarily be food safe, because they might not be intended for food from the start; yarn bowls are a good example. And even other bowls and chalices might simply be made for decorative purposes.

While most, if not all, wood finishes are food safe once they have cured, we will only claim it is food safe if we are absolutely sure of the claim. If this is the case, it will be in the product's description online.